Frequently Asked Questions

Enter your email address under "Sign in" in the top right corner. You will receive a code by email straight away. Enter this code and you are signed in. You don't need a password.

In your customer account under "Orders". There you can see all your previous orders with status and details.

Yes. The invoice is included as a PDF in the order confirmation you receive by email right after your purchase. An delivery note is also enclosed with the package.

Ja. Du kannst als Gast bestellen. Ein Kundenkonto brauchst du nur, wenn du deine Bestellungen und Abos an einem Ort verwalten möchtest.

CHF 7.50 within Switzerland. For orders of CHF 100.00 or more, we ship free of charge.

Two to three business days from order receipt. We ship with Swiss Post.

Currently within Switzerland. Austria and Germany will be added soon.

Once the package leaves our warehouse, you'll receive an email with the tracking number. You can use it to follow the delivery with the postal service.

Visa, Mastercard, American Express, Maestro, and UnionPay. Plus TWINT, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment in USDC is also possible.

Directly upon completion of the order.

We accept returns of unopened products within 30 days of receipt. Opened or unsealed dietary supplements are excluded for health protection reasons. Details can be found on the Returns and Refunds page.

Please contact us immediately with photos of the item and the packaging. In these cases, you won't incur any costs. We will replace the item or refund the purchase price.

Two of our products contain alcohol as an extraction agent. They are not suitable for pregnant or breastfeeding women, or for people who do not consume alcohol. You can find this note on the respective product page.

The best-before date is printed on every package. Upon delivery, our products still have a shelf life of at least six months.

Discuss this with your doctor beforehand. This also applies during pregnancy, while breastfeeding, and in case of known allergies.

Sense.ai ist ein KI-Assistent. Er beantwortet Fragen zu unseren Produkten, rund um die Uhr. Du chattest dabei nicht mit einem Menschen. Sense.ai gibt keine medizinischen Ratschläge. Bitte gib im Chat keine Angaben zu deiner Gesundheit ein. Wie wir mit den Chat-Daten umgehen, steht in der Datenschutzerklärung.