FAQ
Here you will find answers to frequently asked questions about your order and your customer account.
Order & Account
How do I create a customer account?
Click "Sign in" in the top right corner and then "Create account". Enter your email address and a password. With a customer account, you can view your order history and order more quickly.
Can I change or cancel my order afterwards?
If your order has not yet been shipped, please contact us via the contact form so we can make changes.
Where can I find my order history?
Log in to your customer account and click on "Orders". There you will see all your previous orders with their status and details.
How can I reset my password?
On the login page, click on "Forgot your password?" and enter your email address. You will then receive an email with instructions on how to reset your password.
Will I receive an invoice?
Yes, you will automatically receive an invoice by email after placing your order. You can also download it from your customer account at any time.
Questions?
If you have any questions, please feel free to contact us via our contact form.