Shipping information

1Costs and delivery time in Switzerland

2Where we deliver

We deliver to Switzerland as well as to Germany and Austria.

3Deliveries to Germany and Austria

You will see shipping costs and delivery time for Germany and Austria at checkout before you order.

4Packaging and documents

Shipments within Switzerland are sent as parcels with Swiss Post.

A delivery note is included in the parcel. You receive the invoice as a PDF with the order confirmation by email, directly after your purchase.

5Shipment tracking

As soon as the parcel leaves our warehouse, you receive an email with the tracking number. You can use this number to track the delivery directly with the post.

6If nobody is home

If the post cannot deliver the parcel, it leaves it at your branch and informs you with a collection notice. The collection period is seven days.

If you do not collect the parcel, it is returned to us. We will then contact you and clarify whether we should send it again or refund the purchase price. We may charge you for the costs of resending.

7Damaged or missing shipments

If the parcel arrived damaged or something is missing, contact us immediately, with photos of the goods and the packaging. We will settle this with the post and provide a replacement. You will not incur any costs.

8Returns

We take back unopened products within 30 days. How this works is described on the page Returns and refunds.