Terms and Conditions

Status: May 2026

1. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed through the online shop of Tortuga Vitalis AG (hereinafter referred to as "Tortuga Sense") under the domain tortuga-sense.com. By placing an order, you agree to these GTC.

2. Contracting Party

Tortuga Vitalis AG
Griebachstrasse 17
6300 Zug
Switzerland
E-mail: shop@tortuga-sense.com
UID: CHE-428.574.296

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding invitation to order.

By clicking the "Order with obligation to pay" button, you place a binding order. The purchase contract is concluded when we accept your order through an order confirmation via email.

We reserve the right to refuse orders without stating reasons, especially in cases of unavailability of goods, incorrect price information, or justified suspicion of misuse.

4. Product Availability and Deliverability

All offers are valid "while stocks last", unless expressly stated otherwise. Should an ordered product not be available, we will inform you immediately and, if possible, offer you an equivalent substitute product. If you decline the substitute product or if we cannot offer a substitute, we will fully refund any payments already made.

We are entitled to make partial deliveries, provided this is reasonable for you. In this case, we will bear the additional shipping costs.

5. Prices and Payment Terms

All prices are in Swiss Francs (CHF) including the statutory value-added tax of 7.7%.

Shipping costs are shown separately during the ordering process and are to be borne by the customer.

Payment methods: We accept the following payment methods:

• Shop Pay
• Credit Card (Visa, Mastercard, American Express, Maestro)
• TWINT (Swiss mobile payment solution)
• Apple Pay (for Apple devices)
• Google Pay
• PayPal
• UnionPay
• USDC (USD Coin)

Payment is due immediately upon completion of the order. The invoice amount will be debited from your chosen payment method immediately after the order is completed.

Pricing Errors: Obvious errors or mistakes in price indications entitle us to challenge the contract. In this case, we will inform you immediately and offer you the goods at the correct price.

6. Vouchers and Discount Codes

Vouchers and discount codes can only be redeemed within the framework of the respective valid promotional conditions. Generally, only one voucher or discount code can be redeemed per order, unless expressly stated otherwise.

Vouchers are non-transferable and cannot be exchanged for cash. A cash payout of the remaining balance is excluded.

The validity period of vouchers is indicated on the respective voucher. After the expiry of the validity period, the voucher becomes void without replacement.

7. Retention of Title

The delivered goods remain our property until full payment of all claims arising from the business relationship. In the event of breach of contract by the customer, in particular default in payment, we are entitled to reclaim the goods.

8. Delivery and Shipping

Delivery is exclusively within Switzerland via Swiss Post.

Delivery time: 4-5 working days after receipt of payment

Shipping costs: CHF 9.–

The risk of accidental loss and accidental deterioration passes to you upon handover to the shipping service provider.

Delay in delivery: Should we be unable to meet the agreed delivery deadline, we will inform you immediately and notify you of a new delivery date. In the event of a delay of more than 30 days, you have the right to withdraw from the contract.

Default of acceptance: Should you not accept the goods or not be reachable, we may charge you for the resulting additional costs (e.g. storage costs, renewed delivery). After a second unsuccessful delivery, we are entitled to withdraw from the contract and charge you for the incurred costs.

9. Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party designated by you took possession of the goods.

To exercise your right of withdrawal, you must inform us (Tortuga Vitalis AG, Griebachstrasse 17, 6300 Zug, E-mail: shop@tortuga-sense.com) by means of a clear statement of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery. Opened or unsealed food supplements cannot therefore be returned.

10. Specific Notes on Food Supplements

Product properties:

The food supplements offered are not a substitute for a balanced and varied diet and a healthy lifestyle. They serve as a supplement to normal nutrition.

Recommended intake:

The recommended daily intake must not be exceeded. Please observe the recommended intake on the product packaging.

Storage:

Store the products in a cool, dry place, protected from light. Keep out of reach of children. After opening, the products should be consumed within the period indicated on the packaging.

Shelf life:

The best-before date (BBD) is indicated on each product packaging. We guarantee that all delivered products will have a shelf life of at least 6 months at the time of delivery, unless otherwise specified.

Instructions for use:

In case of health problems, pregnancy, breastfeeding, or taking medication, please consult a doctor or pharmacist before taking the product. Persons with known allergies should carefully check the ingredients.

Alcohol-containing products:

Some of our products contain alcohol as an extraction agent (up to 22% vol.). These products are not suitable for pregnant women, breastfeeding women, and persons who are not allowed or do not wish to consume alcohol for health or religious reasons.

Quality and safety:

Our products are manufactured to the highest quality standards and regularly controlled. All ingredients are listed on the product packaging. Please contact us if you have any questions about the composition or compatibility.

Disclaimer:

We assume no liability for damages caused by improper use, non-observance of product instructions, exceeding the recommended intake, or improper storage.

11. Warranty and Liability

The statutory warranty rights according to Swiss Code of Obligations (OR) apply.

In the event of defects, you are entitled to rectification, replacement delivery, reduction or rescission at your discretion, as provided by law.

Please check the goods immediately upon receipt and report any defects without delay by email to shop@tortuga-sense.com. We will of course exchange damaged or faulty products free of charge.

Limitation of liability:

We are liable without limitation for intent and gross negligence. For slight negligence, we are only liable in case of breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to foreseeable, typical damage. Liability for personal injury remains unaffected by this.

12. Set-off and Right of Retention

You only have a right to set off if your counterclaims have been legally established or are undisputed. You are only entitled to exercise a right of retention to the extent that your counterclaim is based on the same contractual relationship.

13. Newsletter and Advertising

With your consent, we will regularly send you our newsletter with information about our products, offers, and news.

You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in each newsletter email or by sending an email to shop@tortuga-sense.com.

Unsubscribing from the newsletter does not affect the sending of transactional emails (e.g., order confirmations, shipping notifications).

14. Packaging Disposal

In accordance with Swiss packaging regulations, we are obliged to take back packaging. You can return packaging to us. Alternatively, you can dispose of packaging through municipal collection points.

15. Data Protection

We process your personal data in accordance with the provisions of the Swiss Data Protection Act (DSG). Further information can be found in our Privacy Policy.

16. Copyright

All content of this online shop (texts, images, graphics, logos) is protected by copyright and is the property of Tortuga Vitalis AG or our licensors. Any reproduction, distribution, or public display requires our express consent.

17. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

18. Place of Performance and Jurisdiction

Place of performance: The place of performance for all services arising from this contract is the registered office of Tortuga Vitalis AG in Zug.

Jurisdiction: The exclusive place of jurisdiction for all disputes arising from this contract is Zug, provided you are a merchant, a legal entity under public law, or a special fund under public law.

19. Applicable Law

Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

20. Amendments to the GTC

We reserve the right to amend these GTC at any time. The amended GTC will be communicated to you by email or displayed on your next visit to our website. If you do not object to the amended GTC within 14 days of notification, the amended GTC shall be deemed accepted.

21. Severability Clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. An effective regulation that comes closest to the economic purpose of the invalid provision shall replace the invalid provision.